QuickBOQ is a subscription to online software. There is nothing to ship, return or exchange — access begins the moment a payment succeeds. This policy explains when we refund a payment.
There is nothing to cancel
Every plan is prepaid for a fixed number of days — 3, 30 or 365 — and does not renew automatically. We hold no standing mandate on your card or UPI, so no further money can be taken without you starting a new payment.
To stop using a paid plan, simply do not buy another one. When the days run out, the account returns to the free tier. Your estimates are not deleted; the paid features stop.
Refunds we always give
- Duplicate payment. Charged twice for the same plan — the extra payment is refunded in full.
- Payment taken, access not granted. Money left your account and the subscription did not activate — refunded in full, or activated, whichever you prefer.
- Charged in error. A payment against your account that you did not authorise or that our records cannot justify.
These need no time limit and no reason. Tell us the payment reference and we will fix it.
Refunds we consider
If you bought a Monthly or Yearly plan and find it is not what you needed, write to us within 7 days of the payment. If you have made little or no use of the paid features in that time, we will normally refund the payment in full. We look at each request on its facts; the test is whether you have effectively used what you paid for.
What we do not refund
- The ₹79 three-day pass, which exists precisely so you can try the paid features cheaply before committing, and which can only be bought once.
- Days already used on a plan, where the paid features have been used substantially.
- An account we have closed for a breach of the Terms & Conditions.
- Dissatisfaction with a schedule rate or a calculation that matches the published schedule. The Platform reproduces departmental schedules; verifying them against the official publication remains your responsibility, as set out in the Terms.
If we withdraw the Platform entirely, we refund the unused portion of any plan you have paid for, whether or not you ask.
How to ask
Email nsaconstructionss@gmail.com, use the contact form, or phone +91 76489 36857 (Monday to Friday, 9:00 to 18:00 IST). Include the email address on the account and the payment or order reference, which you can find under Payment History on your Account page.
We acknowledge every request within 2 working days and decide within 7 working days.
How a refund reaches you
Approved refunds are made by Razorpay to the same payment method used for the original payment — we cannot redirect a refund elsewhere. We initiate it within 3 working days of approving it. Your bank or card issuer then takes its own time, usually 5 to 7 working days, which is outside our control.
Refunds are in Indian Rupees for the amount paid. Any bank charge or currency difference on your side is not something we can reimburse.
Grievances
If you are not satisfied with how a refund request was handled, write to our Grievance Officer, whose details are in the Terms & Conditions. Complaints are acknowledged within 24 hours and resolved within 15 days.